Frequent Asked Question (FAQ)

1. What materials are used in your jewelry?
Our jewelry is made from high-quality materials, including sterling silver, 14k gold, stainless steel, and various gemstones. We also offer pieces with gold plating and rhodium finishes for added durability and shine.

2. Are the gemstones used in the jewelry natural?
We use a mix of high-quality cubic zirconia (CZ) stones and moissanite in our jewelry. CZ stones are lab-created to mimic the brilliance of diamonds, while moissanite is a lab-grown gemstone known for its exceptional sparkle and durability. Each product description specifies the type of stone used, so you can be sure of what you're purchasing.

3. How should I care for my jewelry?
To keep your jewelry looking its best:
- Avoid exposing it to water, perfumes, lotions, and other chemicals.
- Store it in a cool, dry place, preferably in a jewelry box or pouch.
- Use a soft cloth to gently clean your jewelry to maintain its shine.

4. Is your jewelry hypoallergenic?
Yes, most of our pieces are designed to be hypoallergenic, using materials such as sterling silver and stainless steel, which are suitable for sensitive skin. However, if you have specific allergies, please check the product details or contact us for more information.

5. Do you offer custom or personalized jewelry?
Yes, we offer custom engraving and personalized designs for select pieces. Please visit our customization page or contact our customer service team to learn more about the options available.

6. What is your return and exchange policy?
We offer a 30-day return and exchange policy for most items, provided they are in their original condition. Custom or personalized items are generally non-refundable unless there is a manufacturing defect. Please refer to our Returns Policy page for more details.

7. How long does shipping take?
Shipping times vary based on location:
- Domestic: 3-7 business days
- International: 7-15 business days
Expedited shipping options are available at checkout.

8. Do you provide a warranty for your jewelry?
Yes, we offer a 1-year warranty on all jewelry products. This covers manufacturing defects but does not include damage from everyday wear and tear or improper care. Please review our Warranty Policy for more details.

9. How can I check my ring size?
We have a ring-size guide available on our website. You can also order a ring sizer from us or visit your local jeweler for an accurate measurement.

10. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.